Rachel got a surprise when back in June, she answered a call from her business bank manager - Denise Melia from Yorkshire Bank business centre in Burnley, asking if she could make arrangements to come in and see her - eek!
Denise, based in Burnley, was calling Rachel to ask if she could spend a day working with her. As part of Yorkshire Banks' small business service, all small business managers are expected to spend at least 2 days each year working within their customers' businesses. This 'time in the line' helps the business managers gain a greater understanding of their customers and what it is like to run a small business.
Both Denise and Rachel agreed is was a very useful exercise - it gave Denise an insight into the problems that a small company like Garlands can face when it comes to cashflow, and getting clients to pay up on time - especially some of the larger corporate ones. The day went well, and Denise and Rachel had a good laugh and regular 'brews' too!
Denise Melia, small business manager, Yorkshire Bank said:
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"It was great fun spending a day and actually rather harder work than I had expected. Yorkshire Bank is very much open for business and we are keen to help support good local businesses like Garlands Florist. Spending a day with Rachel means I now understand her banking needs better."
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