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Tuesday, 23 August 2011

The Bank called in at Garlands!

Rachel got a surprise when back in June, she answered a call from her business bank manager - Denise Melia from Yorkshire Bank business centre in Burnley, asking if she could make arrangements to come in and see her - eek!

Denise, based in Burnley, was calling Rachel to ask if she could spend a day working with her.  As part of Yorkshire Banks' small business service, all small business managers are expected to spend at least 2 days each year working within their customers' businesses.  This 'time in the line' helps the business managers gain a greater understanding of their customers and what it is like to run a small business.

Both Denise and Rachel agreed is was a very useful exercise - it gave Denise an insight into the problems that a small company like Garlands can face when it comes to cashflow, and getting clients to pay up on time - especially some of the larger corporate ones.  The day went well, and Denise and Rachel had a good laugh and regular 'brews' too!

Denise Melia, small business manager, Yorkshire Bank said:

"Now what to do with my curly ribbon?"
A dozen red roses or a cheque book - decisions, decisions...
"It was great fun spending a day and actually rather harder work than I had expected.  Yorkshire Bank is very much open for business and we are keen to help support good local businesses like Garlands Florist.  Spending a day with Rachel means I now understand her banking needs better."







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